ITIL v4 Foundation
ITIL 4 ’s holistic approach raises the profile of service management in organizations and industries, setting it within a more strategic context. This course leads to the ITIL® Foundation level certification.
Synopsis of the ITIL V4
ITIL 4 ’s holistic approach raises the profile of service management in organizations and industries, setting it within a more strategic context Its focus tends to be on end to end product and service management, from demand to value. This course leads to the ITIL® Foundation level certification Delegates are prepared for the Foundation examination The Foundation qualification is a pre requisite for the ITIL Intermediate examinations.
The ITIL Foundation examination is a closed book 60 minute 40 multiple choice question paper The pass mark is 65 26 marks required to pass out of 40 available).
Audience Profile:
The target groups of the ITIL® Foundation Certificate are:
Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement programme.
Course curriculum
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1
Introduction
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Key Concepts
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Products and Services
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Value: Outcomes, Costs and Risks
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2
Four Dimensions of Service Management
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Dimensions of Service Management
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Partners and Suppliers
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Value Streams for Service Management
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3
IT Service Value System
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The ITIL Service Value System
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Organizational Agility and Organizational Resilience
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ITIL, Agile and DevOps
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Current State Assessment
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Collaboration and Visibility
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Simplicity and Practicality
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Optimization and Automation
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Service Value Chain
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4
IT Service Value System (Cont'd)
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Value Chain Activities
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Continual Improvement
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Continual Improvement - Guiding Principles
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5
ITIL Management Practices
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ITIL Management Practices
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General Management Practices
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Continual Improvement
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Knowledge Management
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Organizational Change Management
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Portfolio Management
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Project Management and Relationship Management
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Risk Management and Service Financial Management
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6
ITIL Management Practices (Cont'd)
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Strategy Management and Supplier Management
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Workforce Management and Talent Management
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Availability Management and Business Analysis
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Capacity Management and Change Control
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Incident and IT Asset Management
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7
ITIL Management Practices (Cont'd)
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Monitoring and Event Management and Service Continuity Management
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Release Management and Service Catalogue Management
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Service Configuration Management and Service Continuity Management
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Service Design
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Service Desk and Service Level Agreement
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Service Request Management and Service Validation and Testing
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Technical Management Practices
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8
Next steps
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Congrats! Here's what's next...
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Some end clients getting our talent value
Our program participants work for some of the great companies before, during or after completing learning tracks with us.
