Course curriculum

  • 1

    Welcome to the course!

    • A message from the instructor

    • How to use this course

    • Before we begin...
  • 2

    Lesson 1 - Dealing with Difficult Dynamics

    • Mix and Match

    • The Kidder

    • Exhausted and Droopy

    • Not Into It

    • Poor Follow Through On Assignments

    • Failure of Participants to return/arrive on time

    • Whisperers

    • 14.9 - 12 Easy Ways to Intervene

    • 12 easy ways to Intervene - Part 2

    • Test your learning
  • 3

    Lesson 2 - Providing Effective Feedback

    • Giving Feedback

    • Principles of Good Feedback

    • Feedback Formats

    • Feedback Process 1

    • Feedback Process 2

    • Tips on Receiving Feedback

    • Test your learning
  • 4

    Lesson 3 - Managing Divergent Perspectives

    • Sequencing

    • Test your learning
  • 5

    Lesson 4 - Building Agendas

    • Building Agendas

    • Test your learning